Here's a survey from HBJ's business pulse. I was thinking of answering "Yes, if they're comfortable." On further thought, it's really, "Yes, it's expected." If you're not comfortable on twitter or other social media relevant to your business, it's worth the time and effort to get comfortable. Twitter, for example, is a quick, free line of communication to your clients. What's better, it's a line of communication directly from them to you.
http://www.bizjournals.com/houston/poll/poll/12432862?goback=%2Egmr_4909800
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